Returns/Exchanges/Cancellations
1.About product returns and exchanges
We take great care in managing and shipping products, but in the unlikely event that there is a defective product (damaged, soiled, etc.), wrong product, or wrong quantity, we will exchange or return the product at our own shipping cost. We will respond. In that case, we apologize for the inconvenience, but please contact us or email us at [sz991177@gmail.com] within 365 days after receiving the product.
In the unlikely event that you receive a defective product, please contact us using the inquiry form with the information below.
- name
- Order number
- Product photos (photos that clearly show defective parts, overall photos)
* Please take photos with a normal camera without a filter.
- QC code sticker (a sticker with a code starting with VRAN attached to the bag containing the product)
A representative will get back to you within one day. (Excluding Saturdays, Sundays, and holidays)
* Defective products are limited to those that were damaged upon delivery. Please note that we are not responsible for damage after wearing.
Room 1506 15/F Loon Kee BLDG
No.267-275 DES VOEUX Road, Central HK
Recipient: Edward Jason
E-mail: sz991177@gmail.com
2.Is it possible to return and receive a refund in case of customer's convenience?
Returns and refunds are possible. Please submit a return request within 365 days of receiving the item. We apologize for the inconvenience, but we cannot accept requests for more than 365 days. However, if it is due to the customer's circumstances, the customer will be responsible for the return shipping costs. (If you return the item by cash on delivery, we will refund the amount minus the shipping fee.) If you ordered multiple items and would like to return one of them, the refund amount will be for only that item.
Customers are normally charged only one shipping charge (including returns), but in the case of a return or exchange due to the customer's circumstances (wrong size, wrong order, wrong image, etc.), the customer will be responsible for the shipping costs. . Please note that we will be responsible for return shipping, reshipping, and refund fees.
3.Refund method in case of return
<For customers paying by cash on delivery>
Once the canceled/returned item arrives at our company, refunds will generally be made by bank transfer only. We will issue a refund within 7 business days after confirming the return. In addition, if the return is due to the customer's convenience, the transfer fee for the refund will be borne by the customer.
We will provide further details after we receive your return notification.
Refund time
It may take some time for the credit card company or bank to complete the refund process.
- Refunds to cash on delivery customers
For customers who purchased with cash on delivery and then returned the product,
Procedures are required for refund. Please check the steps below.
Refunds will be processed after the returned item arrives at our company.
We will contact you via email after receiving your return/exchange.
The amount will be transferred to your designated bank account in about one week.
*If you apply for a return and exchange at the same time, the refund will be processed after the replacement product is shipped.
If the replacement item is on backorder, the refund process may take longer than usual.
Refund/exchange method
In the unlikely event that you receive a defective product, please contact us using the inquiry form with the information below.
- name
- Order number
- Product photos (photos that clearly show defective parts, overall photos)
*Please take photos with a normal camera without a filter.
- QC code sticker (a sticker with a code starting with VRAN attached to the bag containing the product)
Once confirmed, we will issue a refund or exchange using one of the methods below.
- Bank transfer (fee borne by us)
- Distribution of coupons equal to the product price
- Exchange for other products
*If the product price exceeds the price, we will distribute a coupon for the same amount and purchase it again.
*If the price of the product is less, we will refund the difference by bank transfer. (Fees paid by us)
*The refund amount for returned goods will be the amount actually paid. Purchase with coupons and discounts
In this case, the amount paid after discount will be refunded.
please note:
Please refrain from returning items without contacting us in advance. Returns without contacting us will not be refunded.
Thank you for your understanding. You will also be responsible for paying any shipping charges incurred.
If you wish to receive a refund by bank transfer due to your convenience, the transfer fee will be borne by the customer.
If you have any problems, please feel free to contact us.
E-mail: sz991177@gmail.com
Customer Service Hours: Email Customer Service 7 * 24 Hours Support
Address: Room 1506 15/F Loon Kee BLDG
No.267-275 DES VOEUX Road, Central HK
FAQ pageThere are answers to various customer questions, so please refer to them.
4.About exchange
As a general rule, we do not accept exchanges due to customer convenience. Thank you for your understanding.
5. Cases where returns are not possible
Please note that we cannot accept exchanges or returns in the following cases.
- Events included in the characteristics of overseas products
- Returns/exchanges due to customer's convenience (color, size, different from image, etc.)
- Products that have been delivered for more than 365 days
- Items that cannot be returned within 375 days of arrival
- Items that show signs of wear, or that have been altered, washed, or cleaned
- Products that have odors, dirt, or scratches left by the customer
- Products without tags
- Sale items/Lucky bag items
- If the packaging bag is lost or discarded (if there is no round sticker QC number)
- Items returned without prior notice
- In case of buttons coming off, some dirt, fraying, wrinkles, discoloration, odor, etc. All products are new, but since we are selling at a low price and are willing to make a loss, there may be cases where this is unavoidable.
If the button comes off, please install it yourself except for the recessed type. If there is slight fraying, please cut it yourself.
Our products are delivered with simple inspection and simple packaging in order to give priority to affordable prices.
Since most of our products are purchased overseas, the quality of the sewing may be lower than general products sold in Japan.
Also, wrinkles are inevitable during transportation. Please understand the above contents before purchasing.
6.About cancellation
It is possible to cancel before shipping, but we will not accept cancellation requests after shipping.
Since we ship in large quantities, there may be a slight difference between the actual shipping time of your package and the shipping email automatically sent to you. The actual shipping time is based on the shipping record here. If you wish to cancel or change your order after placing it, please contact us as soon as possible.
Inventory quantities are usually unstable due to circumstances such as campaign periods, cancellations, and product changes, so in the unlikely event that an item you ordered is out of stock, average will contact you via email.
In order to ensure product stock as soon as payment is completed, customers who choose convenience store payment or bank transfer will not be able to secure stock on the system unless payment is completed after ordering, so the product may be sold out. Masu. Thank you for your understanding.
7. Precautions when returning goods
When returning an item, please include the box and accessories that were delivered with the item. When returning items, please use a courier service, etc., and be sure to keep a copy of the invoice. If there is no proof of shipment, we cannot be held responsible for any problems such as loss or misdelivery during shipping. We also cannot accept returns in the following cases: Please note.
- If the item does not arrive due to delivery problems
- If the item is damaged due to shipping problems
- If the product or accessories are missing
Please note that if you return an item that cannot be returned directly without contacting us, we will refuse to accept the item.
If you have any other questions, please feel free to contact us.